Responsible Gambling Policy

At Beteum we take player safety seriously and are committed to promoting controlled play. We aim to make it easy for customers to set boundaries, spot problematic behaviour early and find help when it is needed. This page explains the tools we offer, what to look out for and where to get professional support in the United Kingdom.

Player protection principles

We believe gambling should be a form of regulated entertainment, not a source of harm. We encourage customers to set limits, take regular breaks and only stake money they can afford to lose. Our approach prioritises clear information, proactive support and prompt action when a player shows signs of difficulty.

Activity-control tools

We provide a range of practical tools in your account area to help you manage play. These are designed to be straightforward to use and can be adjusted at any time through your settings or by contacting our support team.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, but increasing limits may require a cooling-off period depending on regulatory requirements.

Loss limits and bet limits

Set loss limits to cap the amount you can lose over a chosen period. We also offer maximum bet limits while wagering to prevent sudden large stakes. These controls are intended to keep play steady and within your comfort zone.

Time limits and session controls

Use reality checks and session timers to remind yourself how long you have been playing. You can set automatic session time-outs, regular breaks and daily play-time limits to reduce extended gambling sessions.

Self-exclusion and account breaks

If you need a longer break, you can request self-exclusion for a period that suits you. Self-exclusion will restrict access to your account for the chosen time and can be processed via your account settings or by contacting our support team. For permanent account closure, please contact us and we will guide you through the process.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to gamble, hiding activity from family, neglecting responsibilities or sudden changes in mood linked to play. If you recognise these signs in yourself or someone close to you, consider using limits or seeking external help.

Tips for staying in control

Set budgets before you play, stick to preset limits, take regular breaks, avoid gambling when stressed or under the influence and review your account activity regularly. Discuss concerns with a friend or trusted person and use the tools available to you early on.

Professional help and support organisations

If you need further support, contact recognised UK services such as GamCare, GambleAware, GAMSTOP or the National Gambling Helpline. You can also speak to your GP or local NHS services for advice. If you prefer immediate assistance from our team, use live chat or your account support options and we will help you access additional support.