Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, place bets or use services at Beteum. We take your privacy seriously and aim to be clear about the types of data we hold, how we use it and the choices you have. This page applies to users in the United Kingdom and describes the practical measures we use to handle your information.

Types of data we collect

Personal data

When you register or verify your account we may collect name, date of birth, address, email address, phone number and identity documents. We also record account login details, communication preferences and any information you provide when contacting support.

Technical data

We collect device and connection information such as IP address, browser type, device identifiers, operating system, language settings and location data where permitted. We also record usage data, including pages visited, search terms, games played and session times.

Transactional data

Payment and transaction details are stored to process deposits, withdrawals and refunds. This may include payment card or e-wallet identifiers, cryptocurrency addresses, bank account details and transaction histories. We do not store full payment card numbers on our systems.

How we use your information

We use personal and technical data to operate your account, verify identity, process payments, prevent fraud and comply with legal and regulatory obligations. We also use data to provide customer support, investigate disputes, improve services and to send account-related notifications. Marketing communications are only sent with your consent and you can opt out at any time.

Data protection and storage

We protect your data using industry-standard security measures, including encryption for data in transit and access controls. Personal data is retained only for as long as necessary to provide services, meet legal obligations and resolve disputes. We regularly review retention periods and apply appropriate safeguards where required.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, secure accounts, measure use and deliver basic functionality. Third-party analytics and advertising tools may also place cookies. You can manage cookie preferences through your browser settings or our cookie controls where available.

Your rights

You have the right to request access to the personal data we hold about you, to ask for correction of inaccurate information, to request restriction of processing, and to object to certain uses. You may also request data portability where applicable. To exercise these rights, contact our data team using the channels listed in your account.

Access, correction and deletion of data

To access, correct or request deletion of your personal information please use your account settings or contact support. We will respond to valid requests in line with applicable law. Some data may need to be retained for legal or regulatory reasons and cannot be deleted immediately.

Information sharing and third parties

We work with third-party service providers to process payments, host systems, provide analytics, run identity checks and support operations. These providers act as processors and only handle data as instructed. We may also disclose information to comply with legal obligations or to prevent fraud and money laundering.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via your account or on this page. If you have questions about this policy or want to exercise your rights, please contact [email protected] or follow the support options in your account.