User Terms and Conditions

This page sets out the terms and conditions that govern your use of Beteum. It explains the legal relationship between you and us, the rules that apply to accounts, and the way we manage deposits, withdrawals, promotions and disputes. We expect all users to read these terms carefully and to comply with them when using our services.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Only one account is permitted per person, household or shared device unless we agree otherwise. You must notify us immediately of any unauthorised access or security breach. We may suspend, restrict or close accounts where we suspect fraud, abuse, multiple accounts, or breach of these terms.

Eligibility requirements

To register and place bets you must be at least 18 years old and legally permitted to gamble in your jurisdiction. If you are located in a restricted territory you must not create an account or use our services; the United Kingdom is listed among restricted jurisdictions for Beteum and residents of the UK should not register or attempt to access the platform. We will carry out identity and age verification checks and may request documentation before allowing certain account activity, including withdrawals.

Acceptable platform use

You must not use the platform for unlawful purposes, to attempt to manipulate games, to collude with other players, or to abuse promotions. Automated play, botting, chargebacks, and attempts to circumvent geo-location or other protections are prohibited. We reserve the right to void bets, withhold funds, or close accounts where misuse is detected.

General bonus and promotion rules

All promotions are subject to specific terms which will be displayed with each offer. Bonuses may carry wagering requirements, maximum bet restrictions and eligible-game lists. Excluded payment methods or other restrictions may apply. You must read and accept the promotion terms before opting in. Where bonus abuse or exploitation is suspected we may cancel the bonus and any associated winnings.

Deposits and withdrawals

Accepted payment methods, minimum and maximum amounts, and processing times vary by jurisdiction and the method chosen. We may require identity and source-of-funds documents prior to processing withdrawals. Withdrawal requests are subject to checks and may be delayed for verification. Limits and fees may apply as stated in your account area. We will return funds only to the original payer where reasonably practicable.

Dispute resolution

If you have a dispute you should contact our support team in the first instance. Provide full details and any relevant evidence and we will investigate. If the matter is not resolved you may seek independent advice or use any statutory complaint process available in your jurisdiction. While we aim to resolve disputes promptly, resolution may require a reasonable period for review.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by direct message where appropriate. Continued use of the service after notice of changes constitutes acceptance of the revised terms. If you have any questions or need assistance please contact [email protected].